This policy applies to every payment made to Plug Akademi on www.plugakademi.org: the Amazon Member, Walmart Member and VIP accesses, paid in full or with a weekly plan. You accept it with a box you tick before the payment page opens.
1. All payments are final
All payments are final and non-refundable. This applies to a payment in full and to every payment of a weekly plan, including when you stop using the programs, change your mind or do not finish a program.
2. Weekly plans
- A weekly plan takes a fixed number of payments, one each week, starting the day you join. It stops by itself after the last payment.
- Your access opens with the first payment.
- If a payment fails, all your Plug Akademi access is locked, including any access paid in full, until that payment is made. You can still sign in: pay it from your campus or from the email we send you.
- If the plan ends before every payment is made, even when only the last payment is missing, the access is removed and the payments already made are not refunded. All your Plug Akademi access stays locked until you join that access again (or VIP).
- When every payment of the plan is made, the access stays on your account, like a payment in full.
3. Chargebacks
If you dispute a payment with your bank or card issuer (a chargeback), the access paid by that payment is removed and all your Plug Akademi access is locked until you join that access again (or VIP). We answer disputes with the record of your purchase, including the policy you accepted and when you accepted it.
4. Billing errors
If we charge you by mistake, for example the same payment twice, write to us and we correct it. This policy does not limit any right to a refund that the law gives you.
5. App Store and Google Play
A purchase made in the Plug Akademi app on iPhone or Android is handled by Apple or Google under their own refund rules.
6. Contact
Questions about a payment: support@plugakademi.org.