Plug Akademi LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website (plugakademi.org), mobile applications, and related services (collectively, the "Service").
1. Information We Collect
We collect information that you provide directly, information collected automatically, and information from third parties.
1.1 Information You Provide
| Category | Examples |
|---|---|
| Account Data | Name, email address, phone number, password |
| Profile Data | Display name, profile picture, bio, business information |
| Payment Data | Billing address, payment method details (processed securely via Stripe) |
| Communication Data | Messages sent through community forums, support requests, AI chat logs |
| Business Data | Product sourcing preferences, saved leads, analytics configurations |
1.2 Information Collected Automatically
| Category | Examples |
|---|---|
| Device Data | Device type, operating system, browser type, screen resolution |
| Usage Data | Pages visited, features used, time spent, click patterns |
| Log Data | IP address, access times, error logs, referring URL |
| Location Data | Approximate location derived from IP address |
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To create and manage your account, process subscriptions, and provide our core platform features
- Personalization: To customize your experience, recommend courses, and provide relevant product leads
- AI Services: To power PlugGPT responses and improve our AI models (conversations may be reviewed for quality and safety)
- Communication: To send you service updates, marketing emails (with your consent), and respond to support requests
- Analytics: To understand usage patterns, improve our platform, and develop new features
- Security: To detect fraud, prevent abuse, and protect the integrity of our Service
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: We share data with trusted third-party providers who perform services on our behalf, including:
- Firebase (authentication and data storage)
- MongoDB Atlas (database hosting)
- SendGrid (email delivery)
- Twilio (SMS services)
- Stripe (payment processing)
- OpenAI (AI model services)
- Legal Requirements: When required by law, regulation, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. After account deletion, we may retain certain information for up to 90 days for backup, archival, or audit purposes. Anonymized data may be retained indefinitely for analytics.
5. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure authentication via Firebase with support for multi-factor authentication
- Regular security audits and vulnerability assessments
- Access controls limiting employee access to personal data
- IP-based risk scoring and fraud detection
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Opt-Out: Unsubscribe from marketing communications at any time via the unsubscribe link in our emails
- Data Portability: Request your data in a commonly used, machine-readable format
- Restrict Processing: Request restriction of processing in certain circumstances
To exercise any of these rights, please contact us at support@plugakademi.org.
7. Cookies and Tracking Technologies
We use essential cookies required for the Service to function properly. We may also use analytics cookies to understand how you use our platform. You can control cookie preferences through your browser settings.
8. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.
9. International Data Transfers
Your information may be transferred to and processed in the United States and other countries where our service providers are located. By using the Service, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Privacy Officer: support@plugakademi.org
- General Support: support@plugakademi.org
- Website: plugakademi.org